Hello! Welcome to the Société Urbane tribe and thank you for taking the time to visit! If you have any questions feel free to contact me via ETSY! I usually respond within 2-3 hours. Don't see what you're looking for? Make a custom request! I will do my best to accommodate you.
Payment is accepted in US Dollars via PayPal or Credit Card and is expected to be completed at the time of the Etsy transaction. Your item will ship once your payment has been cleared. After 3 days without communication, the transaction will be canceled and the stock of the item can no longer be guaranteed.
ETSY handles all payment transactions. Société Urbane does not see your billing information as it is secured with Etsy. For billing changes please check the Etsy FAQ: https://www.etsy.com/help/article/1939?
Société Urbane accepts PayPal and credit cards through Direct Checkout.
You do not need a PayPal account to make a purchase with PayPal. Here is a helpful guide explaining how you can pay using a Credit or Debit Card using Paypal even without a Paypal account. http://www.etsy.com/help/article/361
Société Urbane ships via the USPS. Items are shipped via USPS First Class shipping with assigned a tracking number so that you are able to see the whereabouts of your package.
I will ship your item after the payment has cleared.
Unfortunately, I cannot 'guarantee' that any package will be delivered by a specific date. The USPS dates are guidelines and are NOT guarantees. We are not responsible for any delays, losses or damages due to USPS shipping. Please contact the USPS if you encounter an issue such as this using the tracking information provided. If this is a concern, please do consider upgrading to additional Insurance. We are not responsible for lost packages!
Expedited shipping is available upon request. Please contact me prior to checkout and I can give you further information and a price quote for expedited shipping. Message me via ETSY for details.
***Please take a moment to ensure your address is correct, unfortunately I cannot be responsible for a package that was not delivered due to an incorrect or undeliverable address. ***
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
It is my hope that you are utterly in love and entirely happy with your jewelry. I make each item with care and stand behind the quality of my work. If you are at all unsatisfied I want to work with you to resolve any issues as soon as they arise. Together we will find the best solution because my number one goal is your happiness with Société Urbane jewelry.
Please contact us via ETSY within 7 business days if you are unhappy with your purchase so we can can quickly resolve the issue. If you are not fully satisfied with your item an exchange can be made for another item(s) of equal value in the shop within 14 business days (less any shipping charges). Custom items are not available for return or exchange and are considered final sale.
Any items approved for exchanges must be returned in the original condition before new item will be shipped. Any items returned in a damaged condition will be considered final sale. Unfortunately, shipping charges will not be refunded. The buyer will be responsible for all return shipping charges and all transaction fees incurred.
All returns MUST be shipped with either delivery confirmation and insurance or some other form of electronic tracking where available. Please notify me before shipping any items back.
Again, please contact us with any concerns you have. We want you to be satisfied so please let us know of any issues prior to leaving feedback.
All items are handmade and packed with care by me. Due to the handmade nature please allow for some variations. I am online daily to answer any questions/requests you may have.
As a professional courtesy I will not replicate another artist's design. Send me a message through Etsy's "conversation" system anytime to inquire about custom work.
Looking for bridesmaids' gifts or multiples of an item? Please convo me to find out about larger quantities.
Thanks so much for stopping by!